At Homebase, our goal is always to provide the most value we can to our customers, their teams, and their businesses. We constantly evaluate our products and services to better meet the needs of the variety of customers that rely on us.
We are committed to supporting employers of hourly workers, no matter how complex or simple their operation. In 2019, we made a hard decision on how to provide a free option while being able to maintain service, offer support, and invest in product enhancements for our larger customers. We began requiring companies with more than one location to be on a paid plan.
Due to an inadvertent issue, we have been providing services to your additional locations while they are on our free plan. We have fixed this issue and this change from 2019 will apply to all Homebase accounts starting December 1st, 2022 . On this date, all customers on our free Basic plan will be limited to 1 location.
We recognize this change may be disruptive to your business, but we also think you’ll get a lot more out of Homebase with all the additional features in our paid plans (see “What do I get on a paid plan” section below). We’ve built a lot of great tools to make it easier to coordinate your team, get visibility into your business, better manage labor costs, and have more control of your operations.
Our support team is standing by to answer all your questions and help find the plan that is best for you. Please call us at (415) 361-5682.
Here are some answers to frequently asked questions:
What happens if I don’t select a new plan?
Starting December 1st, If you have more than one location in your Homebase account, you will have limited access to those additional locations using your sign in credentials. No data or history will be lost, but you will have to contact us to get a different credential for each additional location. This means you will have to manage each location under a separate Homebase account.
What do I get on a paid plan?
In addition to keeping all your locations in one account and being able to share your workload across multiple managers, our paid plans are packed with powerful features to help you save additional time and money. Some of our most popular features include:
- Multi-location support in one account enabling company and location level scheduling, time tracking and team management
- Labor cost protections including preventing early clock in and overtime restrictions
- Advanced time and labor cost tracking including GPS-tracked timeclock mobile app for employees, clock-out reminders, multiple wages rates and more
- Advanced scheduling features like events, shift notes, templates, repeating schedules and more
- Compliance safeguards like 4 year time card storage, time card edit history, and break enforcement
- Text alerts for business critical events like overtime, late employees, and employee shift reminders
- Premium customer support
- ...and more (full list is available)
Can I continue using a free account?
Yes, but keep in mind that your account will have the same features that all free accounts have which means you will be limited to one location.
How do I change my plan?
Visit the Manage Plan page in your account to select the plan that best fits your business. If you’d rather talk through your options with an account advisor, call us at (415) 361-5682.
What paid plan should I choose?
On the Manage Plan page, we’ll give you a personalized recommendation for your business. But if you have more questions, our account advisors can explain the differences between the plans, advise you on selecting the right plan for your business, and help you get set up to get the most from your account. To speak to an account advisor, call us at (415) 361-5682.
Help, I have questions!
Please reach out to us with any questions or if we can help in any way. We can also advise you on selecting the right Homebase plan for your business and getting the most from your account.
To speak to an account advisor, call us at (415) 361-5682.