How do I close my account?

 

We will cover all situations below:

 

We're sorry to see you go! Contact Us for personalized support. We're here to help! 

 

If you've paid for your Homebase Account via an Integrated Point of Sale or Payroll partner, you will need to downgrade your subscription on their site to complete your request. Homebase is unable to process subscription changes on behalf of your Point of Sale or Payroll provider, so finalization via their site after you're redirected is required to close your account completely.

 

Please Note: Closing your Homebase account will cause a loss of access to all paid features, all free features and most account data. If you need to close your Homebase account, please ensure you've completed this checklist:

  • Download any timesheets to keep for your records
  • Print or save a PDF copy of any schedules you've created
  • Download any reports you may need record of
  • Print or save a PDF copy of your Team Roster (if needed)

 

Once you've downloaded any records you may need later, follow the steps below:

 

1. Navigate to https://app.joinhomebase.com/ on your laptop/desktop. 
2. If you're currently on a paid plan, cancel your subscription by following steps here.
3. Select your profile icon in the upper right corner of the purple navigation menu. This icon may show your initials if you've not yet uploaded a profile photo. 
4. Select Billing from the dropdown menu. 
5. Select Delete Company in red underneath the Plan section
6. Select a reason for cancellation and tap Delete Company again to save your selections and finalize your account closure. 

If you wish to continue using Homebase on our free "Basic" plan, please tap here for instructions. 

 

Customers on Paid Plans

There are two options for customers on paid plans. You can pause your billing during the time your business is impacted by Covid-19. If you choose this approach, you will maintain access to the paid features you use. 

Alternatively, you can change to a free plan, and forgo paid features. 

  1. Click the arrow under your photo/intials on the far right side of the Homebase navigatoin. 
  2. Select Manage Plan from the drop-down.
  3. Select See All Homebase Plans. This will take you to a new page. 
  4. Click the Basic link in the upper left corner
  5. Click Start Now
  6. You will see two options - Pause Billing or Downgrade to Basic. Select the option that's right for you. 

You can remain on your free account indefinitely. This gives you access to timecards, employee information, schedules and all other Homebase content, even if you are temporarily inactive. 

 

Customers on Plans Billed by Apple

  1. Open the Settings app. 
  2. Tap your name. 
  3. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
  4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
  5. Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.

 

Customers on Plans Billed by Google Play Store

  1. On your Android phone or tablet, open the Google Play Store .
  2. Check if you're signed in to the correct Google Account.
  3. Tap Menu. Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.
  7. Here's the Google How To article.

 

Please Contact Us for support if any of the following applies to you:

  • You have an account with multiple locations that you need to close.
  • You need to remove one or more locations from your account, while retaining others.
  • You are unable to cancel your subscription or complete account closure
  • You need help downloading data before account closure.
  • You have questions or concerns about closing your Homebase account.