Messaging and Communication with Homebase on the Web

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In this article, we will cover everything you need to know about communicating with your team in the Homebase messaging feature via a web browser. 


Using Messaging in Homebase on the web

  1. Log into your Homebase account at
  2. Tap the messages icon  Messaging  in the top right.




  3. To create a new message, tap the New Message at the bottom of the messages page.




  4. Message a Group to start a conversation with all managers, the entire team, or custom groups.




  5. Selected a Team Member to start a 1:1 conversation with anyone on the team.




  6. All conversations you’ve sent or received will be displayed on your Messages page. 


Group Messaging 

Homebase offers a number of groups pre-created for your business to help you communicate quickly and easily:

Entire Team Group


  • Every team member at a location will be included in the Entire Team group chat. As employees join or leave your team, they’ll automatically be added or removed as participants.
All Managers Group


  • Like the Entire Team chat, however, this group consists only of managers, general managers, and owners of a location.
Group by Role
  • When roles are created in Homebase, the messaging feature will automatically create groups by role. This makes it easy for you to message all team members with the same role, leaving everyone else out of unnecessary information.
Custom Group
  • In addition to the groups above, team members can create a 1:1 chat or group chats with a fixed number of participants. There is no limit to the number of team members who can be part of the conversation.


Using Read Receipts 

Read receipts are an excellent confirmation so you can know which teammates have read your message.


  • You can view the number of recipients who have read your messages by viewing the count displayed next to the message bubble.
  • Tap directly on the read count number to see who has and hasn’t seen the message. 


Deleting Messages



  1. Locate the message you’d like to delete
  2. Click the X next to the message to delete 

Please Note: You cannot delete another participant's messages.

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