"No-Shows" populate in your timesheets when your employee is scheduled for a shift, but does not clock in. There are three (3) ways to fix a no-show in your timesheets: Resolving the time card by adding a reason, resolving the time card by adding the hours and breaks as scheduled, or deleting the shift in the schedule.
Resolve by Adding a Reason
- Click on the timecard that is labeled "no-show"
- Click "Resolve" under the hours worked
- Click "Add a reason for a no-show"
- Choose one of the reasons for a no show, if none of these apply you can select "other".
- After selecting a reason, add notes to document more info and save changes.
Resolve by Adding Hours and Breaks as Scheduled
- Click on the timecard that is labeled "no-show"
- Click "Resolve" under the hours worked
- Click "Add hours and breaks as scheduled"
- The info will automatically populate in the timecard
- Edit any info necessary to make sure the timecard is accurate
- Save your changes
Resolve by Deleting the Shift in the Schedule
- Look at the time card that is labeled "no-show" and get the date
- Click schedule in the top left navigation
- Find the shift that you want to delete, hover over it, and click the trash icon to delete.
- Publish your changes to confirm
- The shift should disappear from your timesheets once the shift is deleted
