Homebase provides employees early access to their earned wages so that they can manage unexpected bills and avoid late/overdraft fees.
Click any link to jump to that section.
What is Homebase Cash Out?
Homebase Cash Out allows employees at participating companies to access up to $400 of your already earned income from the Homebase iOS and Android app. Cash Outs are sent directly to your bank account. You can receive the Cash Out within 3 business days for free via standard delivery. If you need the Cash Out sooner, you can receive instant delivery, which deposits the Cash Out to your debit card within an hour for a $4.99 fee.
Are there any fees?
There are no fees or interest charged besides the $4.99 fee for instant delivery.
Do Cash Outs impact my credit score?
Homebase does not run a credit check, not even a soft one. Your credit score is not affected by using Homebase Cash Out.
How does Homebase Cash Out work?
You must first enroll in Homebase Cash Out in the Homebase mobile app and connect your bank account. Then after you have worked at least one shift and have enough earnings, you can request a Cash Out. Homebase advances the cash in your bank account. The cash is then debited from your bank account once you get paid from your employer on your next payday. We attempt to check your bank account balance before we withdraw back the funds to try to avoid situations that would result in an overdraft on your account. Even with our best efforts, we cannot guarantee that you will not be charged overdraft fees due to a number of factors that may be outside of our control. Failure to pay Homebase back could result in you being banned from Homebase Cash Out. Unlike payday loans, there are no late fees or interest.
Who can use Homebase Cash Out?
Anyone can Use Cash Out if they are 18+ years old, use a US bank account, have the Homebase mobile app, and work at an employer where Cash Out is enabled.
How does Homebase verify my debit card?
In order to request a Cash Out, the debit card on file must be connected to the bank account that you signed up with. Homebase verifies that the debit card is connected to your bank account by sending a 2 cent micro transaction to the debit card. The verification process can take up to 24 hours but usually takes less than 2 hours.
Do I need the latest version of the app to use Cash Out?
Yes. Please use the links below to download the latest version for free.
Does Homebase Cash Out support Chime?
No, as of March 4th, 2022 Cash Out does not support Chime bank accounts.
If this is your first time signing up, please connect a non-Chime bank account that meets the eligibility criteria.
If you are already signed up for Cash Out with a Chime account, you can still view your Cash Out history and repay any outstanding Cash Outs. If you would like to continue using Cash Out, please connect a different eligible bank account.
Please follow the links below:
I just requested a Cash Out, what happens next?
Next, you will receive an email confirmation with all information about your Cash Out including:
- Amount cashed out
- When you will receive your Cash Out
- Date and amount for payback
Payback to Homebase happens on your next payday. The amount cashed out, plus a $4.99 fee if you choose instant delivery, will be automatically deducted from your bank account.
How do I pay Homebase back?
After you receive your paycheck, we automatically debit the bank account that the Cash Out was sent to. If you picked instant delivery, we also charge the instant delivery fee at this point. If we are unable to withdraw the funds on the payday, we will continue to try to initiate a debit. You can also pay us back manually using any debit card by visiting the earnings tab in your mobile app.
What happens if I don’t pay back on time?
We are sorry that you are in a situation where you are unable to pay back a Cash Out. If we are unable to withdraw the funds on the payday, we will continue to try to initiate a debit. We don't assess any late fees or interest. You can even pay us back manually using any debit card by visiting the earnings tab in your mobile app. Failure to pay back a Cash Out may prevent you from using Homebase Cash Out in the future.
What is the maximum amount I can cash out?
- Always payback your Cash Outs on time
- Keep a high balance in your bank account
- Avoid overdrafts
When do I receive my cash and what does it cost?
- Standard delivery (free): Receive your Cash Out within 3 business days
- Instant delivery ($4.99): Receive your Cash Out within 1 hour
When and how often can I cash out?
You can take as many Cash Outs as you want, up to your maximum total balance. The number of hours required to qualify for a Cash Out depends on factors such as your wage rate and effective tax rate. Most employees need to work at least 4-10 hours before they can request a Cash Out. You will see an option to cash out a portion of your already earned income after you clock out from a shift and have worked enough hours in the current pay period to qualify.
Why is my payback date before my payday?
Payback to Homebase is made on your payday. If you believe that the payday we have is incorrect, please email us at firstname.lastname@example.org.
How do I change the debit card I use for Cash Out?
In order to change the debit card that the Cash Out is sent to, please send us an email at email@example.com and we will get back to you within 1 business day.
What if my debit card has an error?
We are sorry that we were unable to send the Cash Out to your debit card. This typically happens when a card is expired or canceled. You can resolve this by adding a new active debit card that is linked to your bank account.
If the problem persists, please contact your bank to ensure that your card is eligible to receive money.
Why is my bank balance displayed in the Homebase app?
When you sign up for Cash Out, you are able to view your connected bank balance directly in the Homebase app alongside your earnings. This lets you manage your full financial life in one place instead of flipping between multiple apps.
Why is Cash Out unavailable in my account?
We are sorry that Cash Out is unavailable to you. This may be due to a variety of reasons including temporary maintenance, difficulties verifying your account, or because Cash Out is no longer offered by your employer. Cash Out might also be unavailable because you have not paid back one or several previous Cash Outs on time. If you believe that you should have access to Cash Out, please email us at firstname.lastname@example.org and we will get back to you within 1 business day.
Why don’t I see an option to enroll in Cash Out?
Homebase Cash Out allows you to access up to $400 of your already earned income from the Homebase iOS and Android app. You will see the option to enroll once you have worked at least 8 hours in the current pay period and worked at a company using Homebase for at least two weeks.
Why can’t I enroll?
We are sorry that we are unable to enroll you in Homebase Cash Out at this time. We may not support your bank yet or we may be unable to verify you based on the information we have. We hope to be able to offer the service to you soon.
Why can’t I connect my bank account?
- Make sure that you’re entering the right information. Extra spaces, capitalization errors, and punctuation errors are common reasons to get locked out of your account. Double-check that you are using the right username and password by logging in on your bank’s website.
- You might be temporarily locked out of your bank account. Entering the wrong information more than 3 times can temporarily lock you out of your account. Wait 12 hours and try again. If that does not work, contact your bank to unlock your account.
- Change your bank settings. Bank accounts with additional security measures such as multi-factor authentication are not always compatible with Homebase Cash Out. Sign in to your bank’s website, change your settings and try again.
- Extra security steps are required. Some banks require you to sign in through their website and complete extra security steps or verify that you attempted to connect your account to Homebase Cash Out.
- Your bank is not yet supported. Cash Out uses a company called Plaid to connect Homebase to your bank account. Plaid currently supports ~9,600 financial institutions - from national banks to local credit unions. If your bank does not show up during enrollment, Plaid is unfortunately not supporting it yet. Plaid is always adding new financial institutions, which means Cash Out could be available soon. Please check back.
Why is my bank account not eligible for Cash Outs?
In order to use Cash Out, your bank account needs to 1) receive at least two $200 direct deposits per month, 2) have been active for 30 days or more, and 3) be a US checking account. As soon as your account meets all three criteria, you will be able to use Cash Out. If you still have questions, please email us at email@example.com.
Why can’t Homebase verify my debit card?
In order to request a Cash Out, the debit card on file must be connected to the bank account that you signed up with. Homebase verifies that the debit card is connected to your bank account by sending a 2 cent micro transaction to the debit card. If we are unable to send you the micro transaction or if the micro transaction does not show up in your bank account within 24 hours, we cannot verify your debit card. Actions that you can take to make sure that your debit card gets verified:
- Add a debit card that is connected to the bank account linked to Homebase Cash Out
- Ensure that your name is listed on the bank account linked to Homebase Cash Out
- Ensure that your card is able to receive transactions
Why is my card not supported for instant delivery?
Homebase Cash Out currently works with Visa and Mastercard debit cards. We do not currently support credit cards, American Express, Discovery or pre-paid cards. You can still cash out if you don’t have a Visa or Mastercard debit card by picking the free “standard” delivery option which sends the Cash Out to your bank account instead of your card. You should receive your Cash Out within 3 business days.
What do I do when I receive a “something went wrong” message in the app?
We are sorry that we were unable to complete your request at this time. This could be due to a technical problem or difficulties verifying your identity with the vendor we are using to send the Cash Out. Please try again in 24 hours, and if problems persist, email us at firstname.lastname@example.org and we will get back to you within 1 business day.
How do I contact Cash Out support?
Do you have questions that are not covered in the support articles? We are looking forward to hearing from you! You can email us at email@example.com and we will get back to you within 1 business day. For general questions about Homebase please call 415.951.3830.
Can I turn off my account?
You can turn off Cash Out for your account. Please email us at firstname.lastname@example.org and we will get back to you within 1 business day.
Homebase was unable to send a Cash Out to my debit card. What do I do next?
We are sorry that we were unable to send the cash out to your debit card. This typically happens when a card is expired or canceled. You can resolve this by adding a new active debit card that is linked to your bank account. If the problem persists, please contact your bank to ensure that your card is eligible to receive money.