How to Change & Reset Your Password

Note: To set up 2-Factor Authentication, please see here .

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Updating Your Current Password

On the Web Browser (Desktop and Mobile)

1. Click Settings on the bottom left side of the screen and then Profile under the Account section.
2. On the right side of the screen click Password & Security under Account.
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3. Enter in your Current Password, New Password, and then Confirm New Password in the necessary fields.
4. Then click Save.

On the Mobile App (iOS)

1. Click More on the bottom left right corner
2. Click Settings and then select Passwords & security
3. Click Change Password
4. Enter your current password, then click Submit
5. When prompted, select if you would like to enable Face ID or fingerprint to sign in more easily in the future
6. Enter your new password, then click Save 

 

If you see errors while creating a new password, it usually means one or more requirements weren’t met or the new password matches a previously used one. Use the checklist below and try again.

Password requirements

• Use at least 8 characters (we recommend 12+ for better security).
• Include at least one uppercase letter, one lowercase letter, one number, and one symbol (for example: ! @ # $ % ^ & *).
• Do not reuse a current or recently used password.
• Avoid using your name, company name, email address, or phone number in the password.

Examples

• Valid: River!2024
• Invalid: 2024!! (no letters), password1 (no symbol), John123! (contains your name)

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Forgot Your Password

If you forgot your password, you can change it whether you are signing into your Homebase Mobile app, mobile web browser, or desktop browser version of Homebase.

On the Web Browser (Desktop and Mobile)

1. On a web browser, go to the Homebase sign-in page and click I don't know my password. 
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2. Enter the email address associated with your Homebase account in the field and click Confirm:
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3. Check your email inbox and find the 6-digit access code then type it into the required field and press Enter code.
   
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4. Enter a new password and click Create and sign in.
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   3. Note: New passwords need to include at least 8 characters, 1 letter, and 1 number.

On the Mobile App

1. Open the Homebase Mobile App on your device (iOS or Android ) 
2. Click Sign in at the bottom of the screen
3. Click I don't know my password
4. Enter in the email address associated with your Homebase account again and then press Confirm.
5. You will be prompted for a 6-digit-access-code that will be sent to your email address. Once entered tap Confirm.
6. Set your new password and Confirm your new password in the fields, then tap Create and sign in.

 

If you’re stuck in a loop where the site asks you to reset your password and then asks again for verification, try the steps below.

Quick fixes

• Use Chrome on a desktop or Android. If you’re on iPhone and using Safari, try Chrome.
• Clear your browser cache and cookies, or open an incognito/private window, then try again.
• Make sure your Homebase mobile app is up to date. iOS requires version 16 or later for the Homebase app.
• Ensure your device date and time are set automatically (incorrect time can break one-time codes).
• Disable VPNs, content blockers, or ad blockers temporarily.

Sign-in sequence that works

1. Click I don't know my password, set a new password that meets all requirements, and submit.
2. When prompted, complete two-step verification
3. If you’re sent back to reset again, fully close your browser or app and sign in fresh using the new password.

Still stuck?

• Try signing in with your phone number instead of your email.
• On desktop, go directly to the login page and avoid saved or bookmarked links.

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Locked Out of Account

There can be up to 3-attempts to enter in a correct password before sign-in is locked. At that point, you can either:

• Wait 1-Hour to try the correct password again (there will be 3-attempts again at this point).
• You can unlock the account through an email message sent to the account holder once the account has been locked. This is sent immediately after the third failed attempt.

Note: There is no message indicating the account has been locked after 3 failed attempts to enter your password. However, the email will be sent. 

Steps to Unlock Your Account

1. Locate the email message sent to the email address associated with the Homebase account you tried to log into unsuccessfully.
2. Click Unlock your account:
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3. You will be redirected back to the sign-in page where a green message box will appear at the top of the page reading Your account has been unlocked successfully. Please sign in to continue.
4. At this point, you can either:
   1. Attempt to enter in the correct password.
   2. Click Forgot Password to reset your credentials.