How to Download Messages

Note: The ability to download message logs for all team members is restricted to the owner of the account.

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Downloading Message Logs

Note: Message data older than March 1st, 2025 requires assistance from Homebase support to retrieve.

1. Sign into your Homebase account on the web.
2. Click the blurb icon in the top right corner of the screen.
3. Click the three vertical dots.
4. Click Download All Messages.
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5. Set your Date Range and select which Conversations to Download from the dropdown.
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6. Choose a Date Range and select which messages you would like to download. Then, click Download.
   1. Note: Only 25 conversations can be downloaded at once. Files contains images and texts.
7. You will receive an onscreen confirmation message informing you that all messages will be available to download from a link sent via email.
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