How to Set Up 2-Step Verification

2-step verification or 2-factor verification (2FA) is security method that requires two different verifications of identify in order to log in or make changes to an account. It is also known as multi-factor authentication (MFA).

Once 2FA is enabled for your Homebase account, you will need to provide a verification code sent via text message each time you try to log into your Homebase account.

Note: 2FA is setup in the Security section of Settings. To update Personal Information, please see Updating Your Personal Information.

How to Setup 2FA

Note: For security purposes, 2FA is required for all Payroll Admins. For more info, see here.

1. Log into your Homebase account.
   1. Note: 2FA can only be set-up, edited, and disabled on a web browser at this time.
2. Click Settings on the left side of your screen and then Password & Security under the Account section.
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3. Set up your password if it hasn't been set already.
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   2. Note: A password must be set in order for 2FA to be setup on the account.
4. Click Turn on 2-step verification.
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5. Enter in your current Homebase password.
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6. Confirm the phone number that's associated with your Homebase account.
   
   1. Note: The phone number for your 2-step verification must be the same as the phone number on your Homebase profile, found in your Profile Settings. Please ensure your phone number is correct on your Profile if you want to setup 2FA. 2FA must be enabled again if a phone number is updated after it's been set up on your account.
7. Enter in the 6-digit code sent to the number entered in the previous step.
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   2. If you don't receive the code, click Resend Code to have a new code delivered.
      1. Note: If the code is still not being received after you try to resend the code, click the X in the top right corner and restart the process.
8. Once you enter the code, your Status will have a green checkmark next to 2-step verification is on.
   
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Updating a 2FA Phone Number

In order to edit a phone number, you must turn off 2FA on the account and then turn it back on and enter the updated number in the necessary fields during the process.

1. Click Settings on the left side of your screen and then Password & Security under the Account section.
2. Click Turn off 2-step verification.
   
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   3. Enter in the account password and click Verify.
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   2.  Enter in the 6-digit code sent to your phone number via text.
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      2. Note: If you are changing your 2FA because you have lost access to your old phone number, please reach out to Homebase Support to finish this process.
   3. Setup 2-step verification again.

FAQs

What happens if I try to add a phone number to my profile but it is already taken?

Your phone number may be associated with an older profile used in the past. You'll need to speak to the Support team to get the right phone number attached to your account.

Why can't I setup my phone number with 2-step verification?

The most common reason customers are unable to set up their phone number with 2-step verification is that the phone number you are trying to use for 2-step verification is not the phone number associated with your Homebase profile. Please go to Profile Settings and edit your Profile Info to update your phone number.

A verification link will be sent via text message and must be clicked within 5-minutes or the phone number added will be reverted back to the previous entry. 

Why am I unable to Turn on 2-step verification?

A common reason for not being able to turn on 2-step verification is needing to set up a password. You must have a password before setting up 2-step verification. To set up a password, please follow the instructions under the Password section of Password & Security Settings.

What are other steps I can try if I'm not able to get the access code, or it is not working?