How to Contact Homebase Support

Live Support is available between 7:00am-7:00pm CST, Mon-Sun (excluding holidays).

---

Contacting Support on the Web

1. Log into your Homebase account on the web.
2. Click the circular profile icon in the top right of the screen.
3. Click Help & Support from the dropdown:
   1. 
4. Begin typing your issue in the chat box in the bottom right:
   1. 
      
      1. Note: The AI assistant can resolve most questions quickly. If its unable to help, you can request to speak with a live agent directly through the chat. From there, you’ll have the option to continue chatting with a human or request a callback. If you miss your callback, just chat back in. Live support (Chat & Phone) is available to customers who use Homebase Payroll, Task Manager, Tip Manager, or who are on the Essentials plan or higher

---

What if I forgot my password?

1. Click I don't know my password under the email and address fields.
   1. 
2. Enter your account email address and click Continue.
   1. 
3. Follow the instructions in your email inbox to recover your account.

---

Contacting Support on the Mobile App

1. Launch the Homebase Mobile App on your iOS or Android smartphone.
2. Tap More in the bottom left for iPhone or the three vertical lines in the top right for Android.
   1. 
3. Tap Support then tap Chat with us.
   1. 
4. Type in your issue in the message field for help and follow any instructions for necessary information in the chat.
   1. 

Note: Type "trouble signing in" if you are unable to reset your password successfully.

---

Supported Devices and Browsers

Using supported devices and browsers helps prevent login and access issues.

Mobile app

• iOS: Requires iOS 16 or later for the current Homebase app. Update your device OS and the Homebase app.
• Android: Use the latest Android OS version supported by your device and keep the Homebase app updated.

Web access

• Browser: Use the latest version of Chrome for best results. Firefox and Edge are also supported. Safari can work, but try Chrome if you hit errors.
• Clear cache/cookies or use an incognito/private window if you encounter loops or stale sessions.
• Disable VPNs, ad blockers, or privacy extensions temporarily if pages don't load or codes don't arrive.

If your device can't be updated to a supported version, use the web app in Chrome on a desktop or laptop as a workaround.

---

What if I don't have access to my email address to update my password?

If you cannot remember your password, or have forgotten or lost access to your account email address, you can start a chat to recover your account:

1. On the sign in page click Chat with us now under the email and password fields.
   
   1. 
2. Type in "trouble signing in" and follow the instructions in the chat box.