Scheduling FAQ

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Below you can find some FAQs about the Homebase Schedule Builder. Click any of the drop downs to learn more!

What features does Homebase offer for employee scheduling?
  • Homebase offers tons of features to make it easier for you & your team to manage your schedule: 
    • Customize overtime & break preferences
    • Manage availability & time off requests
    • Allow employees to trade, cover and claim open shifts
    • Enable location-based clock in with the mobile time clock
    • Capture team member photos when they clock in on tablets & POS devices
    • Automate real-time reminders & notifications to employees
    • Click here to learn more about the scheduling in Homebase
Where can I see preferred availability on the schedule?
  • You are able to view preferred availability in two (2) places on Homebase:
    • All preferred availability and unavailability can be seen under Schedule > Team Availability
    • You can also see preferred availability by hovering over each day directly on the schedule, on the employee week view. It will also show in the shift builder when you click on a day that has preferred availability. 
    • Click here to learn more about navigating the schedule builder
How can I make a split shift for an employee?
  • The best way for you to schedule a split shift for an employee is by assigning 2 shifts for the employee on the same day. 
  • Example: An employee has a split shift, and is scheduled to work from 10:00 a.m. to 1:30 p.m. and return at 4:00 p.m. to work the dinner shift to work until 8:00 p.m.
    • Assign a the first shift by creating one shift for the employee from 10:00 a.m. to 1:30 p.m. and add another shift on the same day from 4:00 p.m. 8:00 p.m.
  • Click here to learn more about adding shifts to the schedule
How do I schedule my team by department?
  • Departments & roles are a great way to help keep your employees organized by teams. Departments would be known as the team, and roles can be assigned to those departments. 
    • Example: A Department could be labeled as the Front of the House, and a Role in this department could be a Host or Server.
  • Click here to learn more about navigating the schedule builder
How can I delete the entire schedule?

Please Note: If you are clearing a schedule with published shifts, you will need to publish the schedule again after clearing to save your changes.



How do I repeat the schedule?


Why can't I see my employee on the schedule?
  • There are 2 reasons why you many not be seeing your employee on the schedule:
    1. The employee's settings may not have "Show In Schedule" turned on.
      • Go to Team > Roster > Employee Profile > Click the Blue Pencil Icon > Check "Show In Schedule > Save Changes
      • Show
    2. You may have the "Scheduled Only" setting turned on in the schedule builder. 
      • In the top left under the date range, select "Scheduled Only" and toggle to "All Employees"


How do I add time-off blackout dates?
  • You can add time-off blackouts in the schedule by going to Tools > Add > Time off Blackout


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