HR Pro with Homebase

Homebase offers HR Pro as a resource for advice and guidance for compliance-related HR. If you have legal questions, please consult a licensed attorney.

Note: For security reasons, the Homebase account owner is the only person with access to HR Pro. HR Pro is currently available on our All-In-One Plan. Multiple HR Pro users are not currently supported by Homebase.

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Features Included with HR Pro

HR Pro is ready to help with your toughest HR questions.

• Build your employee handbook with our custom handbook builder.
• Get email alerts on the latest federal and state labor laws to help you stay compliant.
• Have your current policies reviewed by certified HR professionals.
• Talk live with our team of HR experts to answer your specific questions.

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How to Access HR Pro

1. Sign in to your Homebase account.
2. Click HR > HR Pro on the left side of the screen. Click on the left side of the screen.
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1. Click Go to my HR Pro account or Activate HR Pro.

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How to Create an Employee Handbook with HR Pro

Every business, small to large, needs an employee handbook to stay compliant with documentation of policies, culture, practices, and regulations. HR Pro makes it simple to create a handbook that will update itself when laws change.

How do I get started?

1. From the HR Pro Dashboard click Company Policies at the top of the page and select Handbooks from the dropdown. 
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2. Click Create a new Handbook.
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3. Fill out all necessary fields like Handbook Information, Company Information, and Employee/State Information.
4. Click Save Handbook & Exit to finish or click Save & Review Policies to view the finish handbook's table of contents.
   
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5. Click Actions to adjust settings, link a Custom Policy, or download your handbook.

Note: For more information, please reach out HR Pro for more support by Chatting with an Expert.

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How to Ask an HR Expert

When you ask our HR Pros a question, it is submitted as a claim that you can track.

To create a ticket:

1. While logged into your HR Pro account scroll down to Contact Experts.
2. Answer the prompts related to your question.
3. Once you've entered your question, select Submit in the bottom right. 

To view a ticket: 

After you have submitted a question, you can view the info under My Cases. Your claim Status will report where it is in the process. Select View to see the details of your case. 

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Common FAQs

What hours can I get live advice?

Get professional HR advice from 7am to 7pm CST. Access the HR Pro phone number by logging into your account.

How soon can I get an answer to my question by phone or online?

Whether you reach out by phone or online, expect a response to your HR queries within 1 business day from HR Pro.

Can I live chat with an HR pro?

You can go to Help and then Contact/Chat with HR Pro.

Is there any limit on how many times I can contact the HR Pro advisor for help?

There is no limit on the amount of requests that you can make to an HR Pro advisor, ask as many questions as you need!

Does HR Pro give legal advice?

HR Pro does not provide legal advice. For legal queries, please consult your lawyer or contact the Department of Labor.