Messages for Managers — FAQs

We're upgrading messaging with exciting new features! To keep things speedy, we're only bringing your last 90 days of conversations along automatically. All older messages remain safely stored with Homebase.

If you need access to messages older than 90 days, you can easily download your message history while signed into your Homebase account.

No! After the migration, messages older than 90 days will not be visible in the app, but they remain safely stored with Homebase.

Once the improved experience is available, all team members will need to update their Homebase app to access the new messaging experience. Without the update, messaging functionality will be limited or unavailable. 

Note: New messaging features require all devices to run Android 12/iOS 17 or higher. Get the latest version on the Google Play Store & Apple App Store.

Company-wide channels make it easy to message your entire organization across all locations — no more juggling separate conversations per location. As an owner or admin of a multi-location business, you can turn on two channels in your Messages settings:

• Entire company — includes all team members across every location
• All company managers — includes only managers across every location

Once turned on, the right people are added automatically. Team members are added when hired or promoted and removed when terminated or demoted, so your channels always stay up to date.

To enable Company-wide conversations:

1. On the web, go to Settings.
2. Go to Messages under Team management.
3. Toggle on Company-wide conversation.
4. Click Save.